Your data
Pearl & Prow Privacy Policy
Pearl & Prow operates yacht and boat charters in Dubai Marina and Dubai Harbour. This privacy policy explains how we handle your personal data when you browse our website or send an enquiry via WhatsApp. We collect only essential information required to arrange your charter, operate our service safely, and process your booking deposit.
Information gathered during booking
When you message us about our fleet of 88 yachts and boats, ranging from 33 to 164 feet, we collect the details you provide in the chat. This includes your name, contact phone number, preferred charter dates, guest counts up to 90 guests, and specific requests such as catering or water sports. When you pay the required 30 percent deposit to confirm your date, payment processors process your transaction details securely. We do not require or collect passport or identity document copies for boarding, ensuring your personal document details remain entirely private throughout the charter process.
Managing your data and contacting us
You have full control over your personal data. You may request access to any contact or booking information we hold, ask for corrections, or request complete deletion of your records once your charter ends. To exercise any of these privacy rights or ask questions about our data practices, contact Pearl & Prow directly using the WhatsApp button on this page. We reply in the chat within 15 minutes, 9:00 to 23:00 GST daily. Because we maintain no street addresses, email addresses, or phone hotlines, WhatsApp remains our sole official communication channel.
Digital tracking and website cookies
Our website uses essential cookies and basic analytics tools to monitor overall site performance and improve user navigation. These technical tracking tools gather anonymous technical data, such as page loading times, browser types, and general visitor traffic patterns across our price options, which range from 600 to 18,900 AED per hour. We do not use intrusive advertising trackers or sell browsing data to external marketing networks. You can adjust your browser settings at any time to disable cookies, though basic website functions and redirect buttons will remain fully accessible without tracking.
How your information is processed
We use your details strictly to organize your trip, manage availability, and coordinate onboard services. Your contact information allows our team to answer enquiries within 15 minutes between 9:00 and 23:00 GST daily. If sailing is disrupted due to poor weather, we use your chat details to reschedule the charter date or process a full refund based on your choice. Your information is also used to confirm onboard amenities, including catering, transfers, or fishing tackle, ensuring the captain and crew are properly prepared for your departure from Dubai Marina or Dubai Harbour.
- yachts and boats in the fleet
- 30
- typical reply
- 15 min
- deposit to book
- 30 %
Common questions
Will my personal information be shared with outside parties?
No, Pearl & Prow does not sell, rent, or trade your personal information. We only share relevant details with direct service providers involved in your charter, such as catering partners or external water sports instructors, strictly to fulfill your requested onboard services.
For how many months or years is charter data retained?
We retain your message history and payment transaction records only as long as necessary to manage your booking, handle schedule updates, or fulfill local accounting requirements. You may request the deletion of your personal contact history via WhatsApp at any time after your charter.